A Mobile Approach to Proactive Wellness for Veterans
Case Study: VetTriage by Hoplite
VetTriage App Home Screen
Who is Hoplite Resilience Center?
The Hoplite Resilience Center is a nonprofit organization that helps military personnel, veterans, first responders, first care receivers, and their families overcome challenges with regard to mental health. They do this by providing a variety of programs that foster resiliency and overall well-being.
The Challenge
Throughout this engagement, MilkCrate has learned that there are several components that need to be successful to ensure proper veteran and first responder support.
Many veterans experience psychological distress and behavioral health issues as the result of their demanding military life and experiences in combat. First responders face repetitive psychological distress and behavioral health issues as the result of the environments of their work life. Prior to the creation of their new app, called VetTriage, there were no technologies on the market that acted as resources for proactive wellness and mental health for veterans and first responders. They wanted to leverage MilkCrate to provide screening tools or follow up strategies to adequately fulfill this need via a mobile app.
Hoplite also wanted to team up with MilkCrate in an effort to reduce the stigma attached to the act of veterans/first responders seeking help after going through traumatic experiences.
Client Testimonial
“Anyone I’ve interacted with has been top-notch and super friendly. I like the app because it is easy to use and navigate.”
How This App Helps Veterans/First Responders
Tracks Wellness Status: Veterans triage their mood, stressors, and life events to reflect on health and emotional trends. This way veterans can proactively prepare, collect, reflect, and take action about their mental, physical, and social wellbeing.
User Engagement: VetTriage enables veterans to share posts, communicate, connect, and comment on relevant issues. It also allows veterans to enter into a planned program of wellness. As they partake in this campaign, they earn wellness points, enter competitions, and ultimately improve overall attitude and behavior.
Technical Support: A dedicated Hoplite Customer Success Manager will help ensure the long-term success of the app by working with users to ensure that they are receiving the best outcomes.
MilkCrate Admin Teams Dashboard
How This App Helps Hoplite Resilience Center
Consolidation of Data: The VetTriage mobile app acts as a consolidated platform to capture the following data and keep it all in one, organized place with the following labels:
User Satisfaction Rates
Program Engagement
Wellness and Mood Trends
Wellness Actions Taken
Community Interaction
Engagement Tracking: With MilkCrate’s dashboard and administration functionality, Hoplite Resilience Center will now have access to user-friendly, actionable data for a variety of uses. These types of insights can now be used for the following:
· Attracting donors with tailored statistics about program participation
· Improving programming based on user feedback
Content: The Hoplite team can now create any content that they wish to push to veteran users. They now are able to seamlessly post resources that are available to veteran users at any time with the ability to update as often as needed.
Recommendations: MilkCrate also provides a feature which allows Hoplite users to access recommendations and invitations which guide them to take future actions based on their data. For example, if it is clear that a user is experiencing stress, VetTriage may point them toward resources that promote the usage of mindfulness or meditation.
Questions? Fill out this form or call us 215-720-1625
The Hoplite - VetTriage app is available in the app stores for iOs and Android phones, along with other MilkCrate apps that help organizations better reach their program participants. If you are involved in a program or an organization that would like to engage and support your community - let us know! We would be thrilled to arrange a free demo of how our platform works and see how we can be of help building your organization’s app.